Seeing software clearly glasses Photo by Kevin Ku on Unsplash

Custom training – when there isn’t a manual for this

A story about that software only one person knows how to use… and they are leaving.

My *client has a custom database system that is was either implemented last year or is several years old. Francine, their chief admin, is the only one who really knows how to use it, and produces some mission critical reports. Francine is nearing retirement, or has accepted a job offer somewhere else, or is pregnant.

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