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Custom training – when there isn’t a manual for this

A story about that software only one person knows how to use… and they are leaving.

My *client has a custom database system that is was either implemented last year or is several years old. Francine, their chief admin, is the only one who really knows how to use it, and produces some mission critical reports. Francine is nearing retirement, or has accepted a job offer somewhere else, or is pregnant.

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How to work from home (If you really need to work on your work computer rather than a laptop)

Working from home is a good way to help slow down the covid 19 pandemic. The thing is, what do you do when your laptop is not very powerful, or doesn’t have the network or software resources you use at work? What if a document you need now is on your work computer? If the …

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CanadaHelps online donation forms have come a long way

CanadaHelps is a non-profit online donation processing service for Canadian registered charities.  They are similar to an online ‘United Way’ – a charity themselves, they accept the donation and receipt it (the donor receives a receipt immediately via email), and then direct the money to the specific charity less the credit card processing fee. When …

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Things I do for my clients (that aren’t obvious)

The things my clients find most valuable aren’t that easy to put in a business description. Investigate options they are considering with an educated, experienced eye, giving them a neutral evaluation of vendors, technologies or solutions. Discover what they know about their best clients and what makes them happy, and apply that go the given …

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